Shipping & Returns

THE SUDESHI WEAVING – POLICIES

 

POLICY CATEGORY

POLICY DETAILS

OUR POLICY
Order Cancel Before Approval & Processing Yes. Before order approval email
Order Cancel After Order Approval Not possible
Shipping   Within India FREE SHIP / 5 days
Shipping   International FREE SHIP / 7 days
Shipping   International Second & Further SKU's FREE SHIP 
Shipping   Customs Clearance including charges Customer responsibility
Package Receival Delivery Box Damaged / Open Customer not to accept package
Package Receival Package opening video Mandatory Video recording of package opening 
Returns Damaged Accepted (refund or exchange)
Returns Defective Accepted (refund or exchange)
Returns Others

Accepted (customer to bear the shipping charges - Sudeshi to Customer and Customer to Sudeshi charges)
Returns Return Request after receiving Create email request within 3 days of receiving
Returns Product Return after receiving Customer to ship within 6 days of receiving
Returns Return Request Mail Mail to: wecare@ thesudeshiweaving .com Subject line with Order number, Product image (& defective area photo), details of the defect, your request for exchange or refund, and if it is an exchange, Product number and name.
Returns Company designated Post / Courier Mandatory
Returns Courier Cost for defective Sudeshi Responsibility (to & fro)
Returns Courier Cost for others  Customer Responsibility (to & fro)
Returns Return Specifications Return package - Product in original folds, product tags, product box (original packaging), no other blemishes, invoice
Refund / Exchange Processing Within 7 days after receiving and approving the returned product
Dispute Email wecare@ thesudeshiweaving .com
Phone / Whatsapp Customer Care / Product view before buy

wecare@ thesudeshiweaving .com

+1 945 308 5962 / +91 97897 60367

 

List of issues not considered defects

  • Small knots or bumps in threads occur when broken threads are pieced together. 
  •          Uneven threads connecting the border to the body 
  •          Slubs - residual threads bundled together in tiny knots
  •         Small gaps in and around motifs.
  •         Dye 'bleeding' onto the pallu from the body
  •         Loose threads (like in Bandhani sarees) used for the tying and dyeing
  •         Color mismatch - We understand colors are subjective. We try to best capture the truest colors of the saree. Despite that, due to individual device settings, the colors may appear different on different devices. Hence, it is advisable you check with our team if you are doubtful regarding the color of a product.

Below are considered defects:

  •        Tears, holes, loose threads, or snags
  •         Permanent stains or uneven color fading (not per desgn)
  •         Misaligned patterns, weave irregularities, or skipped threads
  •         Warp and weft issues leading to patches, weak areas, or frayed selvages
  •         Uneven dyeing or color bleeding
  •         Defective embroidery or broken beads/sequins
  •         Persistent unpleasant odors
  •         Incorrect length (instead of what was stated)
  •         Missing blouse piece (if mentioned that the saree has a blouse piece)

Products that cannot be returned / exchanged / cancelled (because of the nature of these items, unless they arrive damaged or defective):

  •         Custom, Made to Order or personalized orders that have been stitched/woven for specified sizes, includes blouse orders that have not been processed yet
  •         Any product with blouse cut, tassel, pico done for the sarees
  •         Any product that has already been exchanged before –exchange / returns can occur only once per order.
  •         Sarees for which blouse has been stitched as per the customer's measurements.
  •         Discounted Items / Items bought during Sale.

Shipping Policy:

·      We offer free worldwide shipping on all orders.

·      Shipping charges (if charged) are calculated based on the weight of the product and the location of delivery.

·      Customers are requested to provide accurate ZIP code (postal code), address, area name so that there are no delays in delivery.

·      For international customers, the VAT/Import Duty/Local Taxes are to be borne by the customers (and paid to courier partner directly), as it varies from country to country based on the local governing policies. These charges are in addition to the price paid while placing the order.

·      Customers should not accept the shipping package if delivery box is damaged or open.